SMS Messaging and Consent

1. About this messaging program

WellRated Pro is a reputation-management service for businesses. We send text messages from the number (409) 263-5382 for two purposes:

• Account alerts to business owners — for example, a notification when a new online review is posted for the owner's business.
• Review requests — a business owner chooses to send a text to one of their own customers after a completed job, asking for a review.

2. How business owners opt in to alerts

Alerts are only sent to a business owner who has created a WellRated Pro account and entered their own mobile number in Settings → Profile of their dashboard. Directly beneath the phone number field, the dashboard shows this notice:

“By entering your number you agree to receive text alerts from WellRated Pro, such as new review notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our SMS terms.”

Owners can remove their number at any time in the same screen. Consent to receive alerts is not a condition of purchase.

3. Review-request texts to a business's customers

A review request is only sent when a business owner submits a customer's name and mobile number in their dashboard for a job the business has actually completed. By submitting the number, the business owner confirms they have the customer's permission to text them about their experience, as required by our Terms of Service. Every message identifies the business and tells the customer how to opt out, and customers who reply STOP are not texted again.

Collecting consent from your customers (for business owners)

You are responsible for having each customer's permission before you submit their number. The simplest way is to add this wording to your invoices, estimates, work orders or sign-up forms, and keep a copy:

“Text & email updates. By giving us your phone number or email, you agree that [Your Business Name] may text or email you about your service, including a request to review us online. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Consent is not a condition of purchase.”

• Replace [Your Business Name] with your business name.
• If you collect numbers in person or by phone, read the wording aloud and note the date and that the customer agreed.
• Keep these records. If a customer ever disputes a message, you will need to show when and how they agreed.
• Do not submit numbers from purchased lists, or for customers who have not agreed.

When you send a request from your dashboard, you confirm that the customer agreed to this kind of message. We keep a record of each confirmation with the date and the wording shown at the time.

4. Example messages

Owner alert:

WellRated Alert: New 5-star review on Google from Jane D. View and reply at https://app.wellratedpro.com Reply STOP to opt out.

Review request:

Hi Mike, thank you for choosing True and Blue Pools for your recent service! We'd love to hear about your experience. Leave a review here: [link]. Reply STOP to opt out.

5. Message details

• Frequency: varies. Owner alerts depend on how many reviews a business receives. Review requests depend on the jobs a business submits.
• Costs: message and data rates may apply. WellRated Pro does not charge for the messages themselves.
• Opt out: reply STOP at any time. You will receive one confirmation and no further messages.
• Help: reply HELP, or email hello@wellratedpro.com.
• Privacy: we do not sell or share mobile numbers or SMS consent with third parties for their marketing. See our Privacy Policy.