Privacy Policy

1. Information We Collect

WellRated Pro LLC ("WellRated," "we," "us," or "our") collects information to provide reputation management services to contractors and their businesses. We collect the following types of information:

Business Information:

• Business name, address, phone number, and website
• Business owner name and contact information
• Review platform credentials and account connections (Google, Facebook)
• Industrial compliance platform data (ISNetworld, Avetta, BROWZ, Veriforce) when provided
• Certifications and business documents you choose to include in your bid profile

Customer Contact Information (provided by you):

• Names and phone numbers of your customers for review request SMS messages
• Email addresses of your customers for review request emails

Payment Information:

• Billing information is collected and processed by Stripe. WellRated does not store your full credit card number.

Usage Information:

• How you interact with the WellRated dashboard
• Review data pulled from connected platforms
• SMS and email delivery statistics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the WellRated Pro platform
• Monitor and aggregate your business reviews across connected platforms
• Send review request SMS messages and emails to your customers on your behalf
• Generate monthly reputation reports for your business
• Create and maintain your bid profile
• Send you alerts about new reviews or rating changes
• Process your subscription payments
• Provide customer support
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We share information with trusted service providers who help us operate our platform, including Twilio (SMS/email), Stripe (payments), Supabase (database), Resend (email), Anthropic (AI-drafted review replies), and Google (review monitoring). These providers are contractually obligated to protect your information.
• Review Platforms: When you connect your review platform accounts, we access your review data on your behalf to display it in your dashboard.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfer: If WellRated Pro LLC is acquired or merged, your information may be transferred as part of that transaction.

4. SMS Messaging

WellRated Pro sends SMS messages to your customers on your behalf requesting reviews. Regarding these messages:

• Messages are sent from the WellRated Pro phone number (409) 263-5382
• Your customers can opt out at any time by replying STOP
• Your customers can get help by replying HELP
• Message and data rates may apply to recipients
• You are responsible for ensuring you have appropriate consent from your customers to receive these messages
• We do not share customer phone numbers with any third party other than Twilio for message delivery

By using WellRated Pro's SMS features, you confirm that you have obtained appropriate consent from your customers to contact them via text message regarding their experience with your business.

We also send text alerts to you, the account owner, at the mobile number you enter in your account Settings, for example when a new review is posted. By entering your number you agree to receive these alerts. Message frequency varies, message and data rates may apply, and you can reply STOP to opt out or HELP for help. We do not share your phone number with any third party other than Twilio for message delivery, and mobile numbers and SMS consent are not shared with third parties for their marketing.

5. Data Security

We take the security of your information seriously and implement industry-standard measures including:

• Encryption of data in transit using TLS/SSL
• Encrypted database storage
• Row-level security policies on all customer data
• Limited employee access to customer data on a need-to-know basis
• Regular security reviews

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you cancel your WellRated subscription:

• Your account data is retained for 30 days in case you wish to reactivate
• After 30 days, your business data and customer contact information is permanently deleted
• Review history and reports may be retained in anonymized form for service improvement
• Payment records are retained as required by law
• To prevent repeat use of the free trial and other fraud, we keep a one-way identifier of the payment card used to start a trial (we cannot recover the card number from it) even after your account is deleted. We do not use it for any other purpose.
• Consent records. When you send a review request, we record that you confirmed the recipient's consent: the recipient's phone number, the date and time, your business name and the wording shown. If you delete your account we remove your other data, but we keep these consent records for four years to protect against and respond to legal claims. We use them for no other purpose.
• Opt-out list. When someone replies STOP or unsubscribes, we keep their phone number or email address on a do-not-contact list so we never message them again. We keep this list even after an account is deleted, and we use it only to honor opt-outs.

7. Your Rights

You have the following rights regarding your information:

• Access: You can request a copy of all information we hold about you and your business
• Correction: You can update or correct your information at any time through your account settings
• Deletion: You can request deletion of your account and associated data
• Portability: You can request an export of your review data in CSV format
• Opt-out: You can opt out of non-essential communications at any time

To exercise any of these rights, contact us at hello@wellratedpro.com.

To delete your data, see our Data Deletion Instructions.

8. Facebook and Google Data

When you connect a Facebook Page or a Google Business listing, we access only the information needed to show you your reviews and help you respond to them.

Facebook (Meta)

• What we access: the Facebook Pages you choose to share with WellRated Pro (Page ID and name), a Page access token that lets us read that Page, and the reviews and recommendations posted on the Page (text, rating or recommendation, date, and the reviewer's name when Facebook provides it).
• Permissions we request: pages_show_list (to find the Page you select), pages_read_engagement and pages_read_user_content (to read reviews and recommendations on your Page), and pages_manage_engagement (to post a reply to a review when you approve one).
• How we use it: to display your reviews in your WellRated Pro dashboard, to send you alerts about new reviews, and to post replies that you approve. We post a reply only when you click Post; nothing is posted automatically. We do not sell this data, use it for advertising, or share it with data brokers.
• Where it is stored: in our database, which is access-restricted. Only your own account can see your Page's reviews in the dashboard.

Google

• What we access: your Google business listing (place ID, name, rating, review count) and its public reviews. If you sign in with Google to manage your listing, we access only the Business Profile information needed to read and respond to your reviews.
• How we use it: to display your reviews and ratings and to send alerts. We do not sell this data or use it for advertising.
• WellRated Pro's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
• AI and human access: Review text received from Google is sent to our AI provider, Anthropic, only to draft replies for you inside the dashboard. It is not used to train AI or machine-learning models, and our staff do not read it except to give you support you ask for, for security, or to comply with law.

Disconnecting and deleting

• Disconnect Facebook: in Facebook, go to Settings & privacy → Settings → Business integrations, find WellRated Pro, and choose Remove. This stops our access to your Page immediately.
• Disconnect Google: in your Google Account, go to Security → Third-party access, find WellRated Pro, and choose Remove access.
• Delete the data we have stored: follow the steps on our Data Deletion Instructions page. We delete it within 30 days of your request.

9. Third-Party Services

WellRated Pro integrates with the following third-party services. Their privacy policies govern their handling of your data:

• Google — google.com/privacy
• Facebook/Meta — facebook.com/privacy
• Stripe — stripe.com/privacy
• Twilio — twilio.com/legal/privacy
• Resend — resend.com/legal/privacy-policy
• Anthropic — anthropic.com/legal/privacy
• Supabase — supabase.com/privacy

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email at the address associated with your account and update the effective date at the top of this page. Your continued use of WellRated Pro after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: hello@wellratedpro.com
• Phone: (409) 781-8513
• Mail: WellRated Pro LLC, 5900 Balcones Drive STE 100, Austin, TX 78731